Availability of your blooms 

We will always aim to provide you with the best quality flowers, which may mean that we sometimes need to substitute certain blooms to meet seasonal change. Therefore your bouquet may not always be exact to the one pictured, however we will do our utmost to match it as best we can. Where a suitable substitution can be made, we reserve the right to do so without notice.

Returns policy

We really hope that you are completely happy with our products,  and they reach you in a perfect, safe condition.

Plants and Flowers

If you do have a problem with your flowers please get in touch over phone or email, within 24 hours of your order arriving and we will do whatever we can to rectify the problem. Please contact us with photographs which demonstrate any issues. Pamplemoussedorset@gmail.com

Homewares 

We hope that you are happy with your order but if for any reason you are not, please notify us of your intent to return the goods by sending us an email to pamplemoussedorset@gmail.com. 

Items must be unused and in a perfect re-saleable condition, accompanied by your name and order number. 

If you are returning homewares because they are unwanted or no longer required, you will be responsible for the cost of returning them. You may return your order at any time up to and including 7 days from the date of delivery. 

Delivery terms

When making a delivery order with us over the phone, in person, or online through our webshop, please ensure that all details are correct. This will include the recipient’s full name, delivery address and postcode, along with a telephone number, noting any special delivery instructions that may assist our delivery drivers/couriers with a safe delivery of your product. 

We will also ask for you to include your own full name, telephone number and email address so that we may notify you in the event of any difficulty found in the delivery of your purchase.

Incorrect or misspelt details may result in delays or problems in delivery of your product. Pamplemousse will not take responsibility for this if there is a mistake in the details provided by the sender. 

Local delivery

We offer local delivery within a 10 mile radius from the shop. If you’d like a bouquet hand-delivered outside of the 10 mile radius please give us a call on 01747 228439 and we will be able to work out a delivery charge for you. 

If the recipient is not home we will leave the flowers in a safe place, in water. .

National delivery

Our National delivery flower orders are sent from the shop through the courier APC next-day delivery.  They are due to be with you between 9am-6pm. A signature is required on delivery, however if no one is home and there is a safe place to leave the flowers we always ask for the courier to do this. 

If there isn’t a safe place to leave the flowers, the driver may take the flowers back to the depot to be re-delivered the next day. If this does happen, this is out of our Pamplemousses control and we will not take responsibility for this. 

In the unlikely event that there is a delay with the courier and your delivery is a day late arriving, we will do what we can to make sure the flower is in the best condition when arriving the next day, but Pamplemousse will not take responsibility for this delay. A new fresh bunch will be sent out if there are any delays over one day. 

Cancellation

Please notify us as soon as possible should you wish to amend or cancel your order on 01747 228439 or email us at pamplemoussedorset@gmail.com . 

If your order has been made, sent out for delivery or delivered then you will be fully charged and no refund will be made. 

Payments

We accept all major credit and debit cards via our web shop. We cannot accept Amex Cards over the phone. 

We do not take card details over the telephone, we send a payment link through our till system Zettle to a phone number or email address.